Welcome to Luvher Beauty!
30-Day Easy Returns & Exchanges
At Luvher Beauty, we take pride in the quality of our products and want you to love every purchase. That’s why we offer a 30-Day Easy Return & Exchange Policy.
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of the date you received your order, provided that the item is in its original, unused condition and original packaging.
After 30 days from the delivery date, we are unable to accept returns or exchanges.
How to Request a Return or Exchange
Before sending any item back, please contact us at info@luvherbeauty.com to request a return or exchange.
Please include your order number and the reason for your return or exchange. Our customer service team will provide you with the next steps.
To be eligible for a return or exchange, items must be:
- Unused and unopened
- In their original condition
- In the original packaging
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method.
Please allow some processing time for the refund to appear in your account. Depending on your bank or credit card company, it may take several business days for the refund to be posted.
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at info@luvherbeauty.com.
Returned or Refused Packages
If a package is returned or refused due to incorrect or incomplete address information provided by the customer, the customer is responsible for any additional shipping costs.
The package may be:
- Reshipped at the customer's expense; or
- Collected from the local post office, if available.
If the package is not collected or cannot be reshipped, it may be disposed of by the courier. Once this occurs, the order will be considered closed and we may be unable to provide a refund or replacement.
Non-Refundable & Non-Exchangeable Items
The following items are not eligible for return, refund, or exchange:
- Products that have been opened or used
- Products that have been altered, damaged, or are no longer in their original condition
If you have any questions about our Return & Exchange Policy, please contact us at info@luvherbeauty.com. We are always happy to help.
